As we head into the holiday season, it is important to remember that although most of us will be taking breaks from work and school, precaution is warranted to slow and prevent the spread of COVID-19 and influenza viruses and avoid a potential winter surge.
The winter months can pose a significant risk as people socialize with friends and family indoors, so as you prepare for activities, holidays and gatherings it is important to consider actions to curb the potential spread of the virus. Ensuring you are fully vaccinated, having at-home testing kits, and staying home if you are not feeling well are just a few of the actions that you can take to keep yourself, friends, family, neighbors and members of our communities safer.
Ashe Center Operations
When We Are Closed
When The Ashe Center is closed, you still have access to care -- both online, and in the local community using your UCSHIP benefits. Our 24/7 Nurseline is available After Hours, LiveHealth Online offers telemedicine visits online, and The Ashe Center keeps a list of local urgent care centers updated for your convenience.
We realize that getting sick is not always predictable. In the event that you need to seek medical care when The Ashe Center is closed, remember that all registered UCLA students have access to various alternatives for urgent access to care, including: 24/7 Nurseline, telemedicine visits through LiveHealth Online, local immediate and urgent care centers, and in the case of an actual emergency, emergency room access.
Q: The Ashe Center is closed for the holiday break. Do I need a referral to access care?
A: Referrals are necessary for any routine medical care accessed outside of The Ashe Center, including during holiday breaks or closures. You can request a referral from your Primary Care Provider using the Patient Portal, or by contacting The Ashe Center Insurance Office during normal hours of operation.
You can request a referral from your primary care provider using The Ashe Center Patient Portal, or by contacting The Ashe Center Insurance Office during normal hours of operation.
Campus Winter Closure
(Dec 23, 2024 - Jan 1, 2025)
The Ashe Center will be closed Monday, December 23, 2024 through Wednesday, January 1, 2025.
The Ashe Center will reopen at 9 AM on January 2, 2025.
AfterHours Options
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24/7 After Hours Nurseline
(310-825-4073) -
Mental Health Concerns
(310-825-0768)
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LiveHealth Online Telemedicine (24/7/365)
LiveHealth Online Telehealth Available 24/7
Your UCSHIP plan makes seeing a doctor easy when The Ashe Center is not available to you (building closures, away from campus, or if you just have a very busy schedule that prevents you from scheduling an in-person appointment). LiveHealth Online provides access to U.S. board-certified doctors 24/7/365 via phone or online video consults for urgent, non-Emergency medical assistance, including the ability to write prescriptions.
Ashe Center Insurance Office
Ashe Center Insurance Office
The Ashe Center will be closed Monday, December 23, 2024 through Wednesday, January 1, 2025.
The Ashe Center will reopen at 9AM on January 2, 2025.
Our office will be supporting students at a limited capacity during the Winter Closure. Please contact our office through your Ashe Center Patient Portal. Both the service window and phone lines will be closed. Voicemails will be returned when we reopen on Thursday, Jan 2, 2025.
Referrals During Closure
UC SHIP Policy requires you to receive an Ashe Center Referral before seeking non-emergent medical or mental health treatment anywhere outside of the Ashe Center or CAPS (e.g. out of state/out of country).
Emergency Care Services (e.g., Urgent Care, Emergency Room, Ambulance…) do not require an Ashe Referral.
- For initial non-emergent Medical Services, we recommend utilizing your Urgent Care or LiveHealth Online benefits. To find a local In-Network Urgent Care, call UC SHIP Member Services or use the Find Care feature on your Sydney Health App.
- For follow-up non-emergent Medical Services after Urgent Care, Immediate Care, LiveHealth Online or Hospital Discharge, please request an Administrative Ashe Center Referral by forwarding your doctors notes to our office through the Ashe Patient Portal (Messages>New Message>Insurance Question).
- For non-emergent Mental Health Services, we recommend utilizing your LiveHealth Online benefits until CAPS (Counseling and Psychological Services) resumes operations on January 2nd.
Campus Winter Closure
(Dec 23, 2024 - Jan 1, 2025)
Our service window and phone lines will be closed during Winter Closure. Voicemails will be returned when we reopen on Tuesday, Jan 3rd.
- 12/23: Closed
- 12/24: Closed – Holiday
- 12/25: Closed – Holiday
- 12/26: 8am – 1pm
- 12/27: 8am – 1pm
- 12/30: 8am – 1pm
- 12/31: Closed – Holiday
- 01/01: Closed – Holiday
- Closed on weekends
Helpful Resources
UCLA Exposure Management Team
Exposure Management Team
If you are experiencing symptoms consistent with COVID-19 or recently tested positive, contact the Exposure Management Team via email at exposuremanagementteam@ashe.ucla.edu or by phone at (310) 206-6217 for further guidance.
A member of our staff will contact you within 1 business day to collect information about your symptoms, test date, and close contacts.
Note: We can only provide general information to parents and families. Students with COVID-19 concerns must call directly to discuss their protected health information.
Campus Winter Closure
(Dec 23, 2024 - Jan 1, 2025)
Exposure Management team will be closed from December 23rd, 2024 to January 1st, 2025.
COVID-19 Testing
COVID-19 Testing
COVID-19 testing at UCLA is being conducted via self-administered saliva swab tests. Anyone with an active BruinCard may retrieve up to two of these tests per week at no-charge through vending machines and distribution centers located throughout the campus.
While COVID test vending machines and some distribution sites may be operating during holidays, note that the following dates will not have test kit collection or lab processing. Please plan accordingly.
Routine Testing Schedule
- Dec 16 - Dec 20: Normal weekday testing schedule will be in place.
Campus Winter Closure
(Dec 23, 2024 - Jan 1, 2025)
- Monday, December 23 - Open
- Tuesday, December 24 - Closed
- Wednesday, December 25 – Closed
- Thursday, December 26 – Open
- Friday, December 27 - Open
- Monday, December 30 – Open
- Tuesday, December 31 – Closed
- Wednesday, January 1, 2025 - Closed
Bruin Health Pharmacy & U See LA Optometry
Bruin Health Pharmacy
Bruin Health Pharmacy is located on the A-Level of Ackerman Union, A-250, and is available to all registered students in addition to UCLA faculty & staff with qualifying HealthNet Blue & Gold and UC Care insurance plans. We offer a full range of prescription medications in addition to over 70 over-the-counter medications.
Updated Hours & Closures
- Monday, December 23rd – 10am-1pm Open
- Tues-Thurs, December 24-26th – Closed
- Friday, December 27th – 10am-1pm Open
- Wed & Thurs, December 30 & 31 – Closed
- Friday, January 1st, 2025 – Closed
Please plan accordingly for filling prescriptions prior to the Winter break.
U See LA Optometry
U See LA Optometry is a full service Optometry clinic serving active UCLA students, faculty and staff. We are located inside the UCLA store in the Ackerman Union on B-Level near the elevators. Our services include comprehensive eye exams, contact lens fittings, and a selection of more than 700 eyeglass and sunglass frames.
Updated Hours & Closures
U See LA Optometry will be closed Monday, December 23, 2024, through Wedesday, January 1, 2025. We will open on Thursday, January 2, 2025.
Normal Hours of Operation
- Monday, 12/9/24 - Friday, 12/20/24
Monday to Thursday: 8am to 5pm
Fridays: 9am to 5pm
Wednesdays: Closed 12:30-2pm
Please plan accordingly for utilizing any vision benefits before the end of the plan year.
UCLA Campus Services During Winter Closure
UCLA will curtail most administrative operations during the annual winter break from Saturday, Dec. 21, 2024, through Wednesday, Jan. 1, 2025. Normal campus operations will resume on Thursday, Jan. 2. For specific questions or further information about the winter closure, please do not hesitate to contact us at 310-825-2411 or by sending an email to AdminVC@ucla.edu.
