We always want feedback on your patient experience. Your feedback can be anonymous or you can include your personal information on our secure survey site to give us the opportunity to respond to you, personally.
What is CICARE?
CICARE for Student Health & Counseling Services
Following the lead of our campus partners at UCLA Health, The Ashe Center adapted CICARE for student health. CICARE is an evidence-based acronym that creates a standard process for interactions with patients, families, and colleagues.
Specifically, with every patient and in every encounter, we commit to:
• Connect with Compassion by addressing the patients with their chosen name.
• Introduce yourself with Integrity by stating your name and role in their visit.
• Communicate with Teamwork what you are going to do and how it will impact the patient.
• Ask with Discovery by anticipating patient needs, questions, or concerns.
• Respond with Respect to patient questions or requests with immediacy.
• Exit with Excellence by ensuring all patient needs are met.
We Value Your Feedback
At both The Arthur Ashe Student Health & Wellness Center and Counseling & Psychological Services (CAPS), every member of our team is committed to maintaining the highest standards for patient satisfaction. As such, we encourage all comments and suggestions from patients and their concerned loved ones.
- For The Ashe Center: You can submit feedback confidentially through our online survey or contact our Clinical Coordinator, Kate Mulligan at kmulligan@ashe.ucla.edu.
- For CAPS: You can submit feedback confidentially through our online survey or contact our Director of Quality Programs, Kathleen Lambird at klambird@caps.ucla.edu.
Your Student Health Center
Submit Feedback to The Ashe Center
As a UCLA student, you, your parents and your family have the right to inform us when your needs have not been met. If you submit feedback, please know that your care will not be affected in any way. You can choose to submit feedback anonymously, but if you include your contact information a member of the Ashe team will contact you within 3 business days to let you know that we have received your feedback and what the next steps are. We make every effort to resolve issues within 30 days, but that may not always be possible.
Contacting UCLA’s Student Health Advisory Committee (SHAC)
UCLA’s Student Health Advisory Committee (SHAC) gathers and reviews information about students’ satisfaction with The Ashe Center and about challenges students encounter in obtaining care or using the Student Health Insurance Plan (UCSHIP). Students are encouraged to contact SHAC to provide their feedback on areas of focus for improvements at The Ashe Center. Please be advised: In order to protect your privacy, it is recommended that you do NOT include any personal health information (PHI) in the content of your message when contacting SHAC. To submit feedback using a secure, confidential format, please contact The Ashe Center directly. For periodic updates on SHAC and to learn more about their work, please visit their Facebook page throughout the academic year, or attend a quarterly meeting.
Tell us About Our Shining Stars
“Shining Stars” are The Ashe Center staff members, from doctors and nurses to front-line scheduling staff, who have gone above and beyond to make your visit memorable by providing you with excellent care. Want to nominate a Shining Star in our organization for recognition? You can do so through our online survey. Or, alternatively, we also welcome your thoughtful reviews on Yelp or Google.
Your Counseling Center
Comments and Suggestions for UCLA CAPS
The Counseling and Psychological Services Center (CAPS) and every member of our team is committed to maintaining the highest standards for client satisfaction. As such, we encourage all comments and suggestions from clients and their concerned loved ones. You can submit feedback confidentially through our online survey or contact our Director of Quality Programs, Kathleen Lambird at klambird@caps.ucla.edu.
As a UCLA student, you, your parents and your family have the right to inform us when your needs have not been met. If you submit feedback, please know that your care will not be affected in any way. You can choose to submit feedback anonymously, but if you include your contact information a member of the CAPS team will contact you within 3 business days to let you know that we have received your feedback and what the next steps are. We make every effort to resolve issues within 30 days, but that may not always be possible.
Contacting UCLA’s Bruin Mental Health Advisory Committee (BMHAC)
The Bruin Mental Health Advisory Committee (BMHAC), in conjunction with Counseling and Psychological Services Center (CAPS), works to advocate for UCLA students mental health and resilience services, policies, and practices on campus. Originally named the CAPS Student Advisory Board, the committee was founded in the fall of 2016 to better engage student voices in an ongoing way on mental health programs and services affecting them. BMHAC is chaired by the CAPS Student Intern(s) for the year and provides feedback to campus administrators, promotes campus mental health information and programs, and contributes to mental health and well-being initiatives through direct community service on campus. If you have any comments about your experience with the student mental health services and options at UCLA and for general questions, please email bruin.mhac@gmail.com.